Soluna Wellness | Terms of Service, Privacy Policy & Agreement
Effective Date: September 24, 2026
Last Updated: September 24, 2026
Welcome to Soluna Wellness LLC (“Soluna Wellness,” “we,” “us,” or “our”). By accessing our website, purchasing products from The Apothecary, participating in live or virtual classes, booking a 1:1 Waypoint or Kinetics coaching series, or joining The Journey membership, you agree to comply with and be bound by the following Terms of Service, Liability Release, and Privacy Policy.
Please review these terms carefully before engaging in any services or purchasing any products.
1. The Sanctuary Agreement & Code of Conduct
By completing a booking, transaction, or RSVP with Soluna Wellness—whether for The Journey membership, The Forge workshops, The Vault digital library, a 1:1 Waypoint or Kinetics training series, an in-person event, or an artisanal formulation from The Apothecary—you enter into a mutual agreement of respect, personal integrity, and commitment.
Professional Boundaries: Results depend on your consistency, presence, and personal agency. We provide intentional coaching, precise movement instruction, and dedicated space; you provide the effort, open communication, and physical execution.
Community Integrity: Any behavior within our virtual containers (such as The Solarium) or during live sessions that is disruptive, abusive, discriminatory, or harassing may result in immediate revocation of access and cancellation of services without refund.
2. Participation Waiver, Assumption of Risk & Liability Release
This section applies to all physical movement, personal training, yoga, breathwork, and wellness instruction provided by Soluna Wellness, whether conducted in person or delivered virtually.
Your Body, Your Responsibility: You represent and warrant that you are in suitable physical health and have no medical, physical, or psychological conditions that would prevent safe participation in physical exercise, load-bearing movement, or breathwork. You recognize that physical training involves progressive exertion and carries inherent risks of physical injury, joint strain, abnormal blood pressure, or muscle soreness. You voluntarily assume all risks, known and unknown, associated with your participation.
The Calibration Rule: Melissa Weiss and Soluna Wellness provide holistic wellness coaching, movement education, and personal training. We are not medical doctors, physical therapists, or mental health providers. Nothing contained in our sessions, programs, or digital content should be interpreted as medical advice, clinical diagnosis, or medical treatment. Always consult a licensed healthcare physician before beginning any new exercise or movement regimen.
Self-Regulation & Modification: You are the ultimate authority on your own body. If any movement, weight, tempo, or stretch feels forced, sharp, painful, or unsafe, you agree to stop immediately, modify the movement, and notify the instructor.
Comprehensive Liability Release: To the fullest extent permitted by law, you voluntarily waive, release, and forever discharge Melissa Weiss, Soluna Wellness LLC, its owners, employees, contractors, and host facilities from any and all liability, claims, demands, damages, actions, or causes of action arising out of or related to any personal injury, loss, illness, or property damage sustained during or resulting from your participation in any service or program.
3. Privacy Policy & SMS Messaging Terms
We value your privacy and are committed to protecting your personal information.
A. Information We Collect
We collect personal information that you voluntarily provide when booking services, making purchases, or signing up for communications, including your name, email address, phone number, physical address, billing details, and physical intake information.
B. Mobile Messaging & SMS Compliance (A2P 10DLC)
If you elect to opt in to our SMS text messaging program:
Consent & Usage: Mobile phone numbers collected for SMS consent are used solely to send marketing promotions, workshop alerts, schedule reminders, and service follow-ups. Message frequency varies (typically 2 to 4 messages per month). Message and data rates may apply.
No Sharing of Mobile Data: Mobile information and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
Opt-Out & Support: You can discontinue receiving SMS messages at any time by replying STOP, CANCEL, or UNSUBSCRIBE to any message. For assistance, reply HELP or email info@solunabalancedwellness.com.
Carriers are not liable for delayed or undelivered messages.
C. Media Policy & Recorded Sessions
We celebrate collective movement and authentic practice.
Virtual Workshop Recordings: Virtual workshops and group sessions (such as The Forge) may be recorded and uploaded to The Vault for on-demand member access or utilized in educational materials.
Promotional Media Consent: You grant Soluna Wellness the revocable right to capture screenshots or short video segments of group sessions for promotional, social, and marketing materials to reflect the strength of our community.
Your Privacy Choice (Opt-Out): You are welcome to keep your camera turned off during any live virtual session. If you prefer to keep your camera on but wish to be excluded from any external marketing materials, please submit a written request via email to info@solunabalancedwellness.com.
4. Purchasing, Expiration & Cancellation Policies
A. The Apothecary (Physical Goods)
All Sales Final: Because our botanical teas, infused body oils, salves, and bath products are small-batch and personal-care items, all sales from The Apothecary are final once shipped.
Herbal Disclaimer: Botanical descriptions and wellness statements have not been evaluated by the Food and Drug Administration (FDA). Our botanical products are not intended to diagnose, treat, cure, or prevent any disease. We recommend reviewing ingredients for personal allergens, performing a skin patch test, and consulting a healthcare practitioner prior to use, particularly if pregnant, nursing, or taking prescription medications.
Damaged Shipments: If your order arrives damaged during transit, notify us within 48 hours of delivery at info@solunabalancedwellness.com with a description and clear photographs of the packaging and product. We will issue a replacement or store credit.
B. Service Bookings & Cancellations
24-Hour Rescheduling Policy: Scheduled 1:1 sessions (Waypoints, Kinetics, or private consultations) require at least 24 hours' advance notice to cancel or reschedule. Reschedule requests made with less than 24 hours' notice, or missed appointments, are forfeited and deducted from your package balance.
Refunds: All digital products, memberships (The Journey), workshop passes (The Forge), and 1:1 multi-week packages (Kinetics) are non-refundable once purchased or accessed.
Package Completion Windows: To protect training momentum and scheduling consistency, multi-week training series (such as Kinetics 6-Week or 8-Week packages) carry defined expiration windows from the date of purchase. Sessions not scheduled within this window are non-transferable and non-refundable.
Continuity Retainers (Subscriptions): Ongoing monthly retainers (such as Kinetics: Continuum) bill automatically every 30 days. Monthly session allotments reset each billing cycle and do not roll over. You may cancel your ongoing retainer with written notice prior to your next recurring billing cycle.
5. Contact Information
If you have any questions, concerns, or requests regarding these Terms, our Privacy Policy, or your bookings, please contact:
Soluna Wellness LLC